Hi
Please someone look into the matter. I am really worried to think that this is how a company can do its business without even providing 10% of the product which is being promised. Is there anything in this country which will help the consumers?
& On Tue, 28/7/09, Debasish Sen wrote:
From: Debasish Sen
Subject: Fw: Consumer ID: 0511200100936 - Telephone Number: 033-2435-6429 - Complaint: Intermittent BB connection along with slow speed
To: [email protected], [email protected], [email protected], [email protected]
Cc: "Debasish Sen"
Date: Tuesday, 28 July, 7:17 AM
Hi
I am forwarding this email to you as i still havent got any reply on my problem. Nobody took the pain of calling me or emailing me back. Not even after i keep booking through the toll free 1800-424-1600 system. When i tried to log my grievances by dialling 1095 as suggested by http://www.bsnl.co.in/pg/pg1.htm, it registered me for BSNL 3G services. What the hell?? When i dial 12727, it doesnt even ring. Why have you created these websites with so much of wrong information conveyed to the customers?
What is happening? Please someone look into it. Is this what we customers expect from such a huge telecom company?
& On Wed, 17/6/09, Debasish Sen wrote:
From: Debasish Sen
Subject: Consumer ID: 0511200100936 - Telephone Number: 033-2435-6429 - Complaint: Intermittent BB connection along with slow speed
To: [email protected]
Cc: [email protected], [email protected], [email protected], [email protected]
Date: Wednesday, 17 June, 10:36 AM
Hi
My name is Debasish Sen. I am writing you this email on behalf of my father, Mr. Bholanath Sen. We are using your BSNL telephony service for more than 9 years now. We had the PSTN installed at our place at 26-11. Then, i subscribed for the Broadband Unlimited package (Home user) on the year of 2005. My account number for the DataOne Broadband Service is KLK06033015275. I should say that i am still with you people for my Broadband because i had this idea that your are the best in this business. However, i can feel now that my thoughts & reality has a huge difference. The kind of customer service
you people have is extremely downgraded. I myself work for British Telecom, who themselves is the backbone of UK telephony service. SO, i know it very well where we lack & where we are better. Obviously, i am not comparing both the companies. Anyway, let's come straight to the point why i am writing this letter.
I have a Black Sterlite Wireless Router provided to me by BSNL. The router works fine, no doubt about it (although, i never
came to find the way to go in it's firmware to open few ports for my PS2). But, this is not my problem. My problem is every
now & then, i lose the ADSL light on my Router i.e. the broadband signals are intermittent or dropping. I have complained on
the 1800 - 424-1600 number many a times & on every occasion they handed me with a docket number. Rarely, i get a call
from someone who asks whether its working or not. It works after that, it definitely does. BUT, ONLY FOR ANOTHER
FEW HOURS!! Then, once again it goes off, comes back & goes off again. Is this what is always expected from BSNL?
Lousy service?? I strongly believe that there is something wrong at the local exchange & it is not being dealt accordingly.
I want someone to sort this problem for me. i want my broadband to be working all the time instead of the flashing/Off ADSL
light.
Also, i am also attaching a screenshot of my broadband speed tested by YOUR so called Broadband Speed Tester. i cant
imagine that i am paying for a 2 MBPS BB connection & i am getting a 57.90 kbps speed & i can download files at an
amazing speed of 7.24 kbps. Dont you think, you should just stop providing Broadband to customers & concentrate on Dail
Up services??
Your service is rubbish! I will be waiting for a better provider to come into market.
Customer Details
&&&&&&&
Name: Mr. Bholanath Sen
Telephone Number: 033-2435-6429
Consumer ID: 0511200100936
DataOne Broadband Account Number: KLK06033015275
Regards
Debasish Sen
(on behalf of Bholanath Sen)
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