I have a dataone broadband connection. This morning I could not connect and got a message on my screen saying that I need to login again because I exceeded 1GB limit (being the first day of the cycle, there is no way it could be and anyway I have 2GB limit, but that is another compliant). I tried loging in using the login ID and PW that BSNL had given me and it was rejected. I checked BSNL website to see if there was some way of getting an answer. No luck. I had two telephone numbers to report complaints. One was ringing and no one was picking up, the other was engaged always. I tried at least 100 times. Finally I got fed up and went to the Cochin (Ernakulam) main BSNL office (45 min drive from my home). They gave me four other numbers and said that I should call and I will get connected to at least one of them. I immediately tried for 20 minutes all numbers from my mobile. One was disconnected. One there was no response. One was just ringing and no one was picking up and the last was perpetually busy. So I went back to the BSNL counter and told the lady what happened. She called a few people on the phone and apparently they didn't have a clue. She tried the busy number for 15 minutes and could not get through. She had to go for a training course and so she told me that the number would not be busy in the afternoon and that I should go home and try. So I went home and tried all the numbers again. No luck. I engaged someone to keep calling the busy number and the non-responsive number and he called for 2 hours and no luck. Tomorrow I drive again 45 minutes back to the BSNL main office and I am sure I will get no response
BSNL Cochin is one of the worst service providers. Even their own people don't know how to access their people on the phone
0 comments