Sir,
Most amazingly and regretfully I a BSNL Excel prepaid customer with phone no. 9434161963 would like to inform you that I have been sent an sms from BSNL informing that Rs.20/- has been deducted from the remaining balance, being forty paise only where there should be no provision for call or sending sms to any one else. So the consummate balance stands however Rs-19.60 only. Following this incident I called BSNL`s customer care section in no time and came to know that an account for caller tune has been laid open from where the charges are deducted on monthly basis I copied
a caller tune by pressing * (star) button as the scheme was given by BSNL service section a few months ago. During that period of time that facility was not activated in my cell phone but they deducted the charge for the month.By that time I made contact with customer care and promised of its immediate activation. But they didn’t do so. Now the sms which I am getting, informing me on several occasion of the fact that the caller tune validity would be expired tomorrow and urging me for renewal of caller tune for the next month.
Since the caller tune has not been activated despite its charge has been deducted it would be beyond question as to why should I go for renewal. So I did not do anything for renewal.
Under such circumstances, it is quite evident that I have been completely duped from time to time by BSNL `s Excel Pre paid service. I am therefore looking forward to your justice done to me finding no other alternative even after having discussion with the service provider in order to feel relieved. Please also ensure that none like me should cheated in the likewise manner as I have been.
With Thanks
I remain,
Suvra Sankar Nag,
East College para
Raiganj, Uttar Dinajpu
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