Respected sir/madam,
A very gud morning. am using BSNL Broandband home plan 250 by the last month. Land line no. is 04347-238093.On 30th oct, i requested bsnl to change my plan as home combo 500C. They told that the plan will changed within 3 days. On 4th nov, i make a call to customer care (ph:1500) at 8.30pm, they replied me that, your plan has been sucessfully changed, you can avail 2am to 8am free browsing and 175 free calls per month. since i feel happy and wake up 5th morning and browse the net. On the next day when i saw my usage details am shocked. because the browsed details in free time has been included in the usage chart. its nearly 400MB.
When i call the customer care (1500) on 05/11 (12.30pm), they replied that till now the request for plan change has been not yet processed.
When i call the customer care (1500) on 05/11 (05.15pm), they replied that the request for plan change has been processed.
like this simultaneously i got the different replies. i feel very bad on this. BSNL- A Well developed service in INDIA.?
For the usage am inneed to pay the extra amount which is nearly 400RS. but am unable to pay such amount. Its the fault of customer care and not mine.
I kindly requested you to take action as soon as possible. Awaiting for your kind reply. hope you will make favour for me.
Thanking you,
yours faithfully,
G.Chiranjeevi
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