Bsnl landline and broad band
Dead for 2 days

Dear sir,

I t is astonishing that on 18/07/09 saturday afternoon all phones at wondercity, katraj, pune 411046 went dead and it started or rectified on 20/07/09 evening.how this 2 days required to rectify and bsnl is charging monthly rent of rs.180/ If customers are paid bill one day late the company is charging penalty, why this dead period rent to be charged to customers?

regards