Sir,
I am, Samarjit Majumder, residing in Kolkata. I have a BSNL Lifetime prepaid connection. I wanted to convert it into general prepaid due to heavy call charges in Lifetime connection. I called BSNL Customer Care to know all the details and needs of plan conversion. They informed that a simple sms will do the same immediately after sending it. So, i sent the sms on 21st May'08. Unfortunately till today (1st jul'08) my plan hs not been converted. I send 2 more similar sms on 22nd May'08. But all were of no use. I called customer care many times. Everytime they request me to wait for sometime but ultimately no result comes out. I raised a complain for this on 28th May'08. Customer care people told me that within 24 hour my problen will be solved. But that too passed 3 days and my connection is still not converted. Everytime i call customer care people, they tell me various problems like server down, network failure, request under process etc etc.
Can you please help me out in this matter because I am unable to call anyone due to high call charge of lifetime connection. Please help me.
rgds,
Samarjit
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