I found my telephione 0120 2463405 not working on the afternoon of 13/10/09. I called complaint 1500 and nobody lifted the telephone for a long time and when the Interactive Voice system answred and asked to press 0, it went dead. After vexatious trial I contacted the local SDO (NEPZ) WHO ANSWERED ME TO MY SURPRISE THAT THJE LINE WAS DISCONNECTED DUE TO NON PAYMENT. It was a shock to me as i have been regulasrly paying and there was not a single instance of default or delay. He asked me to contact the Accounts Officer who promptly told me that my payment for June madein July by cheque was bounced. As i had all my details ready with me, I denied the charge nd asked him to tell me the cheque number and Bank. He could not give the details saying that he did not have it ready with him. I then contact the CAO and he saiid the same thing but when I refuted the charge he agreed to restore the services immediately, pending verification of the details. He assured me that the line would be restored within ione hour. Nothing happened that day and in the next day when I contacted they gave me a cheque no and Basnk ref which is not related to me. They promised to send the bounced cheque to me and a little while later told me that it was collected by me, while I had not goine to their office at all! Obviously they had bungled and were treying to cover up. Then the CAO confirmed to me that the line was ordered to be resotred. Then I contacted the SDO NEPZ - only to be told 'He was in the meeting. I tried in vain contacting several officials who were all 'In the meeting' and no second line or thrid line official was available to get my complaint evevn listened to. Even after three days the status remains. The AO, DGM, DE, SDO, PRO all remained incognito and a stock reply that they all remained in the meeting without any one in their office to receive calls or attend to urgent matters.
What a way to attend to the requirement of a customer! Is this BSNL? Is this a concerted effort to push a loyal BSNL customer to private service provider? Is the BSNL or Ministry aware of this callous attitude? Are the Unions who are holding dharnas and strikes listening?
0 comments