My customer from Lucknow UttarPradesh mr devesh mishra take tarrif plans for free voice call bsnl to bsnl i do e-top for Rs. 300 tarrif plan
on 08.09.2009 and confirmation message not get til 1 hours so i called to customer care service 9400024365
and there told me that transction is not complete so i asked again to my client that its not sucessful then he told me that u give 2 months tarrif plan for Rs. 112 and i gave him this plan. after that i dont get confirmation message till 45 minuts. So i again call to customer care and there tell me that both transction is sucessfully and in Rs. 300 plan cutomer wil get Rs. 272.00 talk time and in Rs 112.00 2 months tariff plan wil active.
So i check again in evening so i found that both tariff plans active free voice call and also 2 months. but customer is not get talk time Rs.272.00 yet and free voice call service is shown active but price is deduct on each call by plann 112 for 2 months. So please tell me hou can active 2 plans at a time? and why mis guide me by customer care.
now customer is saying i wil pay only 112.00 Rs only . i wil not pay u Rs 300.00 coz its only show and not working
and Rs 300 112 is deduct from my C-Top SIM
so please suggest me wht i do...?
C-Top mobile number is 91-9451497106
Customer Mobile no is 91-9415465357
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