I am subscriber to phone no.2791766.at Jaipur. I request you to please go throgh the following facts.
1. On 24.04.2008 I applied for Super Economy plan with amonthly rent of Rs.475/- providing 500 free calls in amonth, to make effective from 1.05.08.
While accepting my application at Pratap Nagar exchange, Jaipur. BSNL official didn't cared to cross check the demand w.r.t.name of plan and the facility demanded in monetry terms, they arbitrarily put me on higher plan, that too w.e.f 24.04.08 against the demand of 01.05.08, further instead of continuing the old plan or contacting me over phone to reascertain my requirement, as the demand was not clear. It clearly shows the arbitrary working attitude of BSNL officials
2. On 31.05.08 I wrote a letter to Sh. Mahajan, Sr. Accounts Officer, Bajaj Nagar for the same, but I am sorry to say that I have not received any response from his office.
3. I put a fax message to Mr. Dolly also.
4. I knocked every possible door of BSNL but no body guided me correctly, nor helped me.
5. On 10.06.08 I received a mail fron pg cell informing as under:
Tue, 10 Jun PG Cell wrote :
>Rebeit of Rs. 249 is given as admissible & AM (S) has been informed to change the plan from Super of Rs.1475 to Special Plan of Rs. 375/- as an early possible to avoid wrong billing in future.
>AGM (PG) % PGMTD, Jaipur
I again responded for the above mail on 11.06.08 as under:
Dear Sir,
Thank you very much for your response.
you are requested to provide me the full detail of due Bill as per One India plan which was to be operated during April, extra charged Bill and how you arrived to the figure of Rs.249/-.Total Bill for April was for Rs.1475.00 (Rent Rs.392/-Call charges Rs.328/-Broad Band Rs.593/- taxes Rs.162/-)
Further you are requested to inform me on what basis you are going to change my plan to Super 375, it has never been demanded by me, I demanded to change my plan to Suoer economy 475.which provide 500 free calls in a month at a monthly rent of Rs.475/.
You are requested to respond me with full details and justification.
MANOHAR LAL JHAMARIA
6.Above the all I inform you that I have not received bill for April and May.
7. My bill for May is for Rs.1910 (Rs.1450 Rent, Rs.210 Taxes, Rs.250 for broad band)
8.My bill for June is for Rs.1761 (Rs.1198 Rent, Call charges Rs.47/-Rs.266 Taxes, Rs.250 for broad band)
8. Now my humble request to you is please allow me credit of all excess billing done in 4/08 and 5/08, and 06/08 due to arbitrary allotment of plan.
Thanking you in anticipation, with the hope to receive the favourable response at an early date to avoid the financial and mental hardship of mine.
Yours faithfully,
MANOHAR LAL JHAMARIA
This was my whole Story how BSNL has charged me arbitrarily.
My argument is this that when a particular product is not available on the price customer is demanding, the should have refused to give the same, (Mismatching of Plan and Tariff) instes of taking the action at their on sweet will and harrasing the customer, these are the reasons due to which people are opting private service providers.
I personally met with Sh. Rameshwar ji, DGM (TR), who has not even talked properly.
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