During the process of our shifting from Chennai to Delhi, Chennai Movers and Packers had undertaken the responsiblity of transporting our car from Chennai to Delhi. They had taken the car from us on 4-Nov and till now they are yet to deliver the car to Delhi (today being 20-Nov). On calling up, their replies are always irresponsible, callous and rude. Today when we called the Chennai no. (from Delhi this must be the umpteenth STD call to Chennai) Mr. Vijay Kumar, Manager had the audacity to say that "how many times I have to tell you that your car will be delivered on Monday, and if you don't get on that day, then we should call him". From his response, the following are apparent:
- No commitment to timelines (earlier they had verablly committed that they will take a week to 10 days).
- Now that deadline is far over, they have now the callousness to say that even they cannot stick the delayed date.
- No redressal mechanism, since we have already paid the payment in full when they take our car.
I would like to seek guidance:
- to seek compensation for the losses incurred by me due to expenses incurred on taxis, autos and the time and discomfort causes due to such mode of commute in Delhi.
- to seek compensation for the mental stress and agony about the uncertainty regarding the safety of our car in terms of high risk of its internal parts being subjected to theft and pilferage.
- to cancel the licence provided to this service provider so that future hapless customers are spared of such financial loss, mental stress due to such unscrupulous, negiligible and irresponsible business conduct.
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