My house hold Materials were loaded from C-91, Anuvijay township near kudankulam, (LR number: 00324) on request & confirmation from your madurai branch that material will be delivered on 10th of January-10 along with an assurance from your person in madurai (Thiru Thankamani – Representative) that they shall deliver the material safely and without any loss compared to agarwal packers and movers as stated by your person over phone.
The house goods were loaded on 30.10.09 saying that a lorry is leaving Chennai on 01.01.10 with materials to delhi and my house hold materials will be delivered as part load to Rihand nagar and the amount of Rs.36000/- was handed over to your person Mr. Shankar on 30.10.09.
I like to mention here that the Total materials list is confusing, when one of your person has included small cycle in the LR in kudankulam, the same is missing in the list prepared in your Chennai office (Total 36 items).
During transit of household goods, I have contacted Mr. Yadav, Mr. Ramachandran, Mr. Balaji and Mr. Murali. The details of location of material were vague and everyone informed different places from Nagpur back to Nellore to Agra to Allahabad, which was disturbing us mentally as me and my family had reached Rihand nagar and was staying in the guest house as your person confirmed us that the material will reach Rihand nagar by 10.01.10. Also, we had to purchase necessary materials from bedspreads, food items for cooking for the whole week from 11.01.10 to 18.01.10 which has doubled our expense. Also, it is really hurting that your driver had taken two days leave during shankaranthi and delayed the transit when all our family were suffering here in Rihand.
Even till date the answer form your office in Chennai is not clear, one says the missing materials has been dispatched and collect information from Delhi. The Delhi person has no idea and directs us to contact Chennai office. Again Chennai office people gave assurance that they will call back in the evening and they did not do so. The issue is again back to ground zero and no body know where the materials are at present
As per the discussion, it was clear that the materials will be unloaded by your person and the materials will be carried in your vehicle, but, the materials reached us through a gypsy from some ‘Anil forwarding agency’ (Vehicle number UP 70 AT 4829) and we had to arrange on our own for unloading and arranging our materials.
I believed that Chennai packers and movers were good concern and will keep their word as promised but to my dismay it was totally the other way round. We have telephoned number of times & costed more than Rs. 500/-
You are requested to look into the matter seriously. Either you are requested to sent the materials or repay the amount for cycle (Rs. -), lost house hold items (grocery items, kitchen items) (around Rs. 4000/-), unloading charges (Rs. 1000/-) and additional items purchased due to delay in receipt of material for one week (Rs. 1000/-).
Early action in this regard is solicited. The action taken may be replied. Further if the company is really interested in growing more and more please keep up your promise and do good to owners who have packed goods which are valuable in lacs.
discussions had with your people
Mr. Baskar - 09840024011 & 09940146011
Mr. Murali - 09650779040
Mr. Shankar - 09940484011
Mr. Yadav - 09043221974
Mr. Ramachandran - 09940013011
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