I used the service from this company for shifting my household articles from chennai to Bangalore. I shifted my House on March 1st 2008. The people who came for packing were not professional packers, but coolies. They tortured me for money whenever they went on tea break or for lunch break. They didn't have an idea of how delicate were the things they were packing. My computer was not packed like a computer, but like a bunch of kitchen articles. They refused to pack the guitar befor loading. I forced them to do bubble bag packing.
While loading they loaded heavy boxes on the sofa set (worth INR15000) and when i received it, the sofa set was damaged beyond repairs. I sent it back to them to repair/replace it.
The two front legs of Fridge were broken, which had to be replaced.
One more sofa set which was not packed atall, but loaded into the truck had severe wood chipped from it and scratches on it.
Fortunately I made part payment while loading. So i with held the remaining payment till the damages are recovered.
The goods were supposed to be delivered on 2nd March I got a call from the bangalore office that the truck has started from Bommanahalli and will reach my house in one hour. They were asking me directions to reach my house. But at night 10:30 when i gave a call to the bangalore office i got a reply that the delivery is delayed, because the employees for unloading were on leave.
When there is a commitment that the goods should be delivered on 2nd March, how can the coolies be sent on leave. I and my mom were waiting for the goods in the empty house even without a chair to sit.
The manager in bangalore office named Gopinath was rude and said nothing can be done. I was requesting him to do some arrangement for stay for that night as we didn't have the basic needs, but he replied that it is not his scope of work. how rude was it.
The goods were atlast delivered on 3rd march at 2PM. Again the goods were not handled properly. It were not professionals, but coolies who did the work. Again these coolies started asking me for money.
One more manager from bangalore office Mr.chitranjan came to see the damages to the goods and gave a hand written statement that the damages were beyond repairs and the damages which can be repaired will be repaired as soon as possible
As of today (17th April) There was no contact from the company regarding the status. With so many calls made to Mr.lakshman (91-9940311011), General manager at chennai, there is no proper response.
0 comments