This is to bring to your notice a service centre who denied honoring terms of service as agreed by Chevrolet Motors. It is for My Tavera Vehicle bought on 11th December, which came with 5Yrs / 150, 000Kms Warranty and the current reading is at 96, 298kms.
The Vehicle Details are mentioned below.
On visiting the United Motors, the job card mentioned problem of “Engine Oil Shortage Problem”. Once diagnosed, I was told that proper service schedule has not been maintained for this vehicle. I had to show each and every Job card to the supervisor in charge to convince him that there has been no delay in this regard and this has been done on time by Gemini Motors, Lucknow (which is now closed). I could clearly see the discomfort on their face for not getting this serviced from his service centre!
Once no further point could be made, he then started complaining that proper service might have been maintained, the engine Oil was not changed in the last couple of services and hence warranty cannot be covered.
This is a very clear indication of not following guidelines of warranty and trying to get unnecessary money from Customers. The only reason I could guess is that since this has not been serviced from this particular centre, hence the trouble.
Also, incase the Oil was not replaced, how would a customer get to know about it and what is my fault in this. Why cant Chevrolet make sure that the service has been done properly? What is the guarantee that the schemes boasted of “Maintenance free” vehicles be maintained by such money centric service centers?
Pls suggest and help me get proper service for 5-6 times more before I can retire this vehicle and get rid of Chevrolet Motors / General Motors for Life time. This would be my and complete families first and last vehicle from Chevrolet Motors / General Motors.
Registration No. : UP51 H 2223
Engine No: 3KE24934
Chasis No.: MA6AB6G765HL23524
Name & Address of the Service Centre denying Proper Service
United Motors
Service Centre
Charphatak Raod, Mohaddipur, Gorakhpur,
273001.Phone: 0551-2200109
Name of the Service Centre from where the earlier service was done
Gemini Motors – Lucknow.
Regards,
Ramesh Kr Singh
Narkhoria Bhawan, Opp Kapoor Restaurant.
Near By Pass Road
Gandhi Nagar Basti
Ditt: BASTI - Uttar Pradesh. 272001
Ph: 91-9839289830
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