Citi Bank
They are not able to trace my cheque 598294 which is issued by SBI for balance transfe

Hi,

It’s regarding my Balance transfer, SBI has issued for me (cheque No: 598294, amount : 6000, Issued on 07/05). The amount has been cleared from the account. But, The amount is not yet credited to my Citi Bank card no: 5546 1981 0076 9001.

I have submitted SBI Clearence certificate to CITI Bank so many times. But, the CITI People not able to find the cheque details. They are telling that the CITI bank not presented the cheque : 598294.

And, Citi bank requesting the following details.

1. request you to provide us with the scanned copy of the front and back of the instrument for us to check and do the needful (OR)

2.please confirm which bank and branch has presented this cheque for clearing (OR)

3. Liquidation Certificate (OR)

4. Proof of debit (Bank Statement)

But, SBI is not willing to provide these details. They are not servicing properly. Each time they are telling we can issue only clearance certificate.

Please help me on this. In this regard i have spoken many times with both Banks. Till now i lost nearly 15000/- including interest & late payment charges.