Hello Sir,
i have Citibank issued credit card, but usually i use ICICI credit card for any shopping.
i dont know how they got my contact number, one day someone called from Royal Sunderam life insurance and spoke to me about the plan, as i havent used the cicbank credit card till now. card has 0 transaction history.. i am not sure whether that call is recorded or not but if recorded it would be the best proof of what i told to the Royal Sundaram tele executive. Even though i told him not to apply that scheme for my credit card my next m0onth statement came up with the new transaction with amount credited for Royal Sundaram Insurance.
Soon after that i called CITIBANK Customer Care to cancel the transaction, as per that executive it was not their responsibility (CITIBANK cannot cancel) to cancel the transaction. they told me to contact Royal Siundaram .. when googled for Royal Sundaram Customer care number i found the number which is of no use..
spoke to Citibank Customer care to cancel the transaction from their end or intimate Royal Sundaram to cancel the policy within the cancellation period to avoid and charges.
i got the same response from CITIBANK customer care saying they cannot cancel the transaction or inform Royal Sundaram to cancel the policy on my credit card account. they dont even provided the contact number of Royal Sundaram to cancel this transaction.
as per citibank they keep the record of customer transactions and record the voice conversation...
on repeated attempts (may be i spoke to customer care 10 times on the same problem) i was able to contact a nice executive who guided me how cancel the policy.. she told me that CITIBANK is responsible for canceling the transaction not royal Sundaram (which was denied by executives i spoke to earlier) and she canceled the policy .. by the time this policy is canceled, my account is charged with interest, late payment charges etc .. for which i was not responsible to..
Spoke to customer care to restore my account by clearing all the mess created by the policy, they are unwilling to do that.. they say its not possible now..
i cannot pay for the transactions for which i am not responsible.. Please help me.
Radhakrishna
0 comments