This is regarding the withdrawal of Rs 2000 from the Citi ATM located in Paradigm, 9th floor, Bank of America, Mindspace, Malad West.
On 8th July, I wanted to withdraw Rs however, on keying in the necessary details, the ATM dispensed only Rs 1950. It also reduced my bank balance by Rs 2000. I immediately contacted Citi Bank on the helpline and filed a complaint. Confirmation # 1109077637. They told me that I would receive a response within 48 working hours.
I received a call from Citi on July 13, from a representative named Alpana telling me the necessary investigation was done and the ATM dispensed the right amount. Inspite of telling her repeatedly that I have the notes and have not yet used them and thru that they should be able to track the serial nos. so as to determine their error, she was not willing to help me. All she kept saying is the ATM gave the correct amount and they cannot do anything about it.
I asked for a supervisor and received a call from Supervisor Mayuri on July 14 who told me that the investigation was based on a form that shows the amount of Rs 2000 was debited. They did not check the serial nos on the notes or do any detailed investigation.
Citi was not willing to help me at all and hence I am approaching the consumer forum to help me with this issue. All I want is my money returned. For me Rs 50 is alot and I am sure though this email I will receive the help required.
I have still not used a single note that came out of the ATM on July 8th and have kept it since that will be only proof.
Looking forward to hearing from you soon and I am sure I will not be disappointed.
Preeti
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