Dear Madam/Sir,
I have planned to pre-close my loan of 450000 and I have approached Citibank officers on the same but unfortunately there is nobody interested in helping me. Almost from 2 to 3 weeks (From 21st Sep 08) I have been trying to get in touch with bank. I didn’t get any kind of response from them, rather they disconnect the call or put me on hold for long time or someone advices like instead of pre-closing why can’t you pay as an EMI or someone says we are working on it and disconnects? End of the day nothing is happens positively except I am paying my phone usage charges for calling useless service provider. I also requested them not to generate minimum payment for this month as I am ready to close my loan, they also said yes and know my EMI has been generated and I need to pay it for this month also, I would like remind Citibank that delay is happening from bank’s end and I can’t be billed for that. We understand that Citibank officers are careless because it’s not their money. I have already informed/requested Citibank that I want to close my loan and I will not be able to pay this month’s EMI. So I am not going to pay this and I am also not going to call Citibank officers on this, I request someone from Citibank to call me on my mobile 09740089811 and get it sorted. Tones of thanks if I can get help.
Subhashini
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