Ref: Credit card No.4564 0700 5610 7009.
Sir
Please refer to my previous letter to Citibank about cyber crime taking place in credit cards of citibank. I am writing this to you as official complaint.
On 1st November i had received a call from Citibank fraud detection department that "some fraud is taking place in your credit card. The payments are being made to Bharti Cellular Limited in installments." On my denying this expenses, he than asked me whether he should block cedit card and issue a new credit card. I instructed him to block my card and told him not to issue new card unless this issue is setteled.
I have even lodged complaint to citibank call centre (NO.1508110825) and on their advice i have even sent (Faxed to Citi Bank Fax No.022-28358080, Extn No.2222), a card member declaration form to disputed amount.
The following payments are debited in my card.
Date Merchant Amount
31/10 Bharti Cellular Ltd. 6397.98
31/10 Bharti Cellular Ltd. 5347.00
31/10 Bharti Cellular Ltd. 5269.54
31/10 Bharti Cellular Ltd. 3987.19
31/10 Bharti Cellular Ltd. 3711.41
There are two more debits of which the charges are under review, to Bharti Airtel Ltd. and the amount is Rs.250.00 Rs.250.00
On complainting to Citi Bank Officer (one MR.Sreejith) on this issue on telephone today i.e. 7th November he simply informed me that nothing can be done as ultimately liability of making payment is yours. He even was not assuring any action which will be taken by Citi Bank.
I am attaching similar complaint made by a customer of CitiBank and the issue is the same. His complaint is that the similar case of fraud in citibank card, similar merchants name (Bharti Cellular Limited) and similar way to debit amount on a single day (Four transactions).
From the above facts it appeares that a systematic fraud is taking place and the payments are going to Bharti Cellular LImited. There are all chances that similar modus operendi is used to do this crime. I will try and find out further similar fraud in citibank VS Bharti Cellular Limited nexus.
Mean while I request you to take my complaint.
Please also advise me if any further information is required in this matter.
Please update me with any and all developments.
Thanks & Regards,
Jayant Dave
(9320023999)
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