I, Himmat Savaliya resident of Mumbai holding Citibank Credit Card for a long time and one day I received Citibank Statement dated : 21.08.2008 with details giving 8 transactions for total Rs.45872.66 which was shocking for me as I had not utilised the cards for the said transactions.
After that I took up the matter with the concerned dept. in Citibank and as per their rules I filled up CARD MEMBER DECLARATION FORM which is for complaints pertaining to misuse/wrongly debited of credit card and as per their instructions I had faxed the same to them on 022-66489798 on 16.10.2008 at 1847 Hrs and again on 1847 Hrs and had confirmed with them then they told that they will investigate the matter and will let me know. Later on 25.10.2008 I again recived call from Citibank asking me to clear the outstanding immediately and then I told them that my matter is under investigation and I have not received any reply from them then they told me that the charges will have to be paid under any circumstances then I told them about the fax then they told me that they have not received any such fax and once again I faxed them the same on 25.10.2008 at 1019 Hrs and spoke to Ms. Prabhjyot & Ms. Sonali and informed them that I have once again faxed the form and again they told me that they will investigate into the matter and inform me. After that different people from Citibank started calling me and have started pressuring me for making the payment, I also told them that if I have used the card then why don’t you give me the copy of the charge slip then they say that it was pin based transaction of which I am totally unaware since I have not recd any such pins from them and now I am fedup and request you to kindly look into the matter and help me out.
Thanks & Regards,
Himmat Savaliya
Mumbai.
Cell : 9867262529
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