I am a holder of Citibank Credit Card No.4550388619553906, with a Credit Limit of Rs.18, 000. I was having a credit of Rs.17, 631 as on 02.01.2009. On 02.01. I tried to book a bus ticket on Karnataka State Road Transport Corporation website online. However, while doing the final stage of payment, the transaction became invalid. I tried the transaction twice and then left it, as no amount had been deducted from my credit card account. However, today when I checked my credit card account online, it was showing a debit balance of -164. When I called up Citibank Customer Care, they informed me that I had done three transactions on ezeego online and that the same had been credited to my account. When I informed them that I had done no such transaction, they immediately blocked my card. However, they have informed me that I have to wait for another three days, i.e., until the transaction is credited to my account by the concerned firm, i.e., ezeego, and then the same will be investigated. I am really scared and confused as to what step I have to take about this now. Please advise me about the step I have to take, whether I have to wait for three days, or should I take any further action immediately.
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