Hi,
My name is Amit Kumar residing in New Delhi. I'am currently using a Citibank Credit Card since last couple of years and have never faced any problem. Since last few months I was unable to pay any amount to Citibank because of some financial problem and because of the same reason Citibank forwarded my account to some collection agency. I know this as I was continuesly getting calls from one of the Citibank Collection Agency located in Mathura Road. I sent a letter to Citibank's head office in chennai through my lawyer requesting to cease all collection activities through phone and comunicate me via e-mails or mails however I kept getting calls at my landline and cell phone even after I kept advising them to speak with my lawyer but they never stop. It was when I split with my lawyer I realized the fact that now I will not be able to stop calls comming from collection agency. Even today I'am continuesly getting calls though I have promised them that I will be making a good payment on my account before the end of this month. Inspite of appreciating and stop calling at my house one of the collection agency representative hired by Citibank disclose the outstanding balance to my father and created a big mess in my family. My parents are physically handicapped and has now stopped talking to me after that one call happened at my place. As this affected my relation with my parents I immediately called Citibank and explained them everything how the agency they have hired to recover money from their customer is violating laws as this might spoil their reputation in the market. The representative assured me that I will not be getting calls at my place however the very next day I again started getting calls and the collection agency kept harassing my parents. I requested the Citibank representative that if they want to call me 100 times that is fine however harassing my parents by maing calls again and again need to be stopped. I requested Citibank to take an immediate action against their collection agency who harrasses card holder (Ist party) relatives and family, disclose information and create tensions in their family.
In short I would like to notify two things mentioned below:-
>> The collection agency never bothered to stop the calls even after they receieve a legel request through my lawyer to cease collection activities via phone.
>> The collection agency represenatative disclose the outstanding balance to my father which has badly affected my relationship with him and has also created tension in the family.
>>Also, the collection agency who is calling me their contact number might be 1800-4196-747.
>>Also, their company name might be TCS E-Serve located at Mohan Cooperative. Industrial estate Mathura Road -110044, why I'am not sure as their representative did not provide me any clear details and location about their company.
Kindly get this in the attention of higher authorities on Citibank and would appreciate if I get a justice on this..
Thanks and Regards,
Amit Kuma
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