Hi, my friend has a credit card with citibank. I have been handling this card on his behalf since first week of may ' 2008. The card holder (my friend) has undergone a magor surgery in may and cant handle all this. I started speaking with citibank as there was a high outstanding balance on this a/c. Before april my friend was making payments regularly. We wanted settlement on this a/c as he had to be out of job for about 5 months coz of surgery. It's now July and nothing has been sorted out. Since May every 4th day I have been calling citibank to check on the setllement status and trust me very time I call I have to explain the entire reason and all that I get to hear is sir I will take care of this a/c and send the request for setllement (For God sake what was happening when I spoke with the previous agents'.) I now have contact numbers for all the billing teams they have and trust me since they work in different offices, one does not know what has other done, one cannot view what conversation I had with the other office and this I had to explain them everythime. Beginning of june I got a call from one of the billing team and a rep promised me that if I make a payment of 5000 for the cst then he will give me a rebate of 3200 and settlement after that. I paid this amount and the next thing I had to do was chase for the credit to be applied for 3200 and settlement status which I have been chasing till now. Then I get another call from another billing team who tells me to write a letter to us for settlement (for god sake why didin't the other reps tell me till now). I sent a letter (via courier) to a manager name Pooja Marwha in the billing team, and guess what no contact from anyone after that. Again I started chasing and after 2 weeks on chasing it someone tells me she has left the organization. I get a min of 5-6 collection calls and calls from billing team every day - no one will tell me whats the status of setllement but they will ask for payment - and when I tell them cant u read whats documents - to my surprise they ask me what happened. Trust me I have never seen such sick customner service. I have been chasing this with the bank even though this is not my card, i did not wanted my friend to get harrased as he is just out from a major surgery. First week of july I agan called the billing team and I had to explain the entire 1 1/2 month story again. The rep I spoke with said that I will offer you a waiver of 13% interest rate on settlement and a 2 year payment plan to pay this off. She assured me that I will get a call from their Chinnai team for confirming this. Guess what No calls and nothging happened. Today 8th July I called the same dept and spoek with another lady - Trust my the lady ws so rude - she just kept saying sorry this cant be done and did not even listened to me - when I asked for her manager she said wait and hung up the phone after 2 min. I called the same no. again and spoke with some one else. Guess what the guy told me the previous rep Neelam who hung up on me has gone for a break. Then I spoke with a manager and what she tells me is: Sir the bank has stopped giving settlement on the a/c's and the bank has the authority to decide any time.
I am sure the bank has no intention to help. To my surprise I delt with another bank for my friend and they waived off 1/2 the balance on the card considering what the situation is.
THANK GOD I DONT HAVE A CREDIT CARD WITH CITIBANK!!!
AFTER THIS EXPERIENCE I WILL NEVER... MY ADVISE IS NEVER EVER TAKE A CREDIT CARD FROM CITIBANK OR DEAL WITH THEM.
In case some one at citibank want to look into the matter which I am sure they want the credit card no. in question is - 5425 5698 5293 3019
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