I was recommended for a Citibank Credit Card as a part of the Autocard scheme launched by Maruti Suzuki along with Citibank. I have been duped of Rs.45000 on my credit card via online transactions that have been used to purchase air tickets (3 of them on the same day and 2 on the next). I am in a state of total shock, I wouldn t have even come to know that these transactions have already taken place on my card until the end of the month, when they send the credit statement and SMS, but for the fact that i swiped my card at a petrol bunk and came to know that there is no credit left!! I have never used this card for transactions of more than Rs.3000 and all of a sudden someone made online transactions worth Rs.45000, i feel that when such big transactions or any transaction takes place they must atleast send an SMS to your cel notifying you. I have raised the disputes with Citibank on these transactions and they have told me that they are going to investigate it, but after reading some of the posts on this forum i realise that they might not take any steps to help me. And on these Autocards of Citibank they have written the C V V number on the bank which can so easily be seen by any merchant and noted down and the rest of the number he can easily get from the charge slip.(i was told by someone that on their other cards they don t print the C V V number) Is it so easy for anyone to commit fraud and make such transactions on anyone s name online. There seems to be no security with these cards. How do i proceed from here and whom do i approach for justice? Please help me.
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