This complain is regarding Citibank personal load department, who has taken 2 excess EMI from my bank a/c through ECS. And doesn't have any answer, why this has happened.
Till August my loan installment was going through salary deduction, as my company Capgemini had a tie up with citibank. But in August I left Capgemini and joined some other company... where this tie up was not there, so I paid Sept and Oct EMI through DD, by going to their collection branch personally in Pune, and same time I started the process for ECS with my HDFC bank a/c. I was told by their executive that same will be active by Nov, so from Nov my EMI will start through ECS from my HDFC bank a/c... it didnt happened and I got a call from bank asking to pay the EMI manually again in Nov end... I told them, that I will send a DD to them. On 3rd Dec, I made a DD and sent the same to citibank bangalore office, given by executive to me.
But I was surprised to see that, ECS has also started from 1st Dec and in Dec itself, Citibak has taken 3 EMI from my HDFC Bank a/c through ECS, and one EMI i sent them through DD. So totally 4 EMI are taken from citibank in DEC while due were only 2.
Now when asking the same through customer care, they are asking me my bank details and all, which is already there with bank. So don't understand how they withdrawn the money from my bank without my bank information, which they are asking me again and again and not providing me any reason why they have taken 4 EMI from my a/c...
Even after repeated emails, asking same, there is no proper reply... I am thinking now to approach consumer court... also to report the same in Pune mirror also, so that everybody is aware how Citibank operates and what kind of services they provides...
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