Citi financial personal loan
Emi not updated

I have a personal loam emi rs 688 only. personal loan no is 13710555 address is of h 100 satyam vihar kalyanpur kanpur. i am suffring from a fraud. I have done all the payment recipt no is 9125904772, 9125904799, 91259 06514, why u showing outstanding rs 4000, a collection boy colleted all the emi's a so why payment not updated. pls solve all my problems. my no is 9919440196 working in vodafone collection deptt kanpur.