November 8
The Manager
ICICI Bank Credit Card
New Delhi
Subject: Correction of balance transfer & service charges in bank record.
Card Ref. No : 4477 4683 8794 9006
Dear Sir
I had taken balance transfer of Rs. 29100 on 17-09-08 in favour of HDFC Bank for three month on 0% interest. As per this scheme it is suppose to be charge me processing fees @ 2% @ 12.36% (service tax) i.e. Rs. 654. When I received the credit card statement and noticed that bank have charged me Rs. 1452.09 as processing fees and service tax Rs.179.48 and principal amount is also not appearing in the statement. I thought that by mistake bank have debited this amount to my account. When I called up their customer care on 08-11-08 they told me that charges is related to Easy balance transfer @5% service taxes for six months. I told the person there is mistake in processing of my balance transfer request, which will create me problem to pay back your money in six equated EMI and high charges of Rs. 978 (1631-654). But the person was not ready to listen me and sort out the problem.
If you will check your record that this kind of balance transfer I am taking on regular basis and very much familiar about the scheme & charges.
Kindly do the necessary correction in your record to help me to pay your money smoothly and to maintain good relation.
Thanking you.
Yours truly.
Ashok Dudeja
Flat No-164, GH-13
Paschim Vihar
New Delhi-110087
Mobile No=9910599334
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