Dear sir/Maam
I was travelling to my native calicut for an important function and had booked an online confirmed ticket on IC 657 for 09th May. However after reacing the airport well in time at 0820 hrs I found the check in line moving very very slowly and finally it was closed at 0915 hrs. I along with a few other passeners kept waiting in dilemma and after repeated enquiry were informed that there was no room in the flight as it was overbooked. Finally they offered as other flights to Coimbature and Calicut. My flight to Calicut was in the evening from the international airport and after all the trouble I reached my place after the function was over. I am really surprised that such a reputed airline can make such mistakes. Being in the govt service I thougt it was my duty to first check Indian airline/air India before cecking for other available flights but this incident has really put me off and would think twice before booking a ticket with air india next time.
Regards
Sunil
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