I, have ordered dell inspiron notebook 1520 to dell india Pvt. Ltd. and paid sum of 4900 for the order. My order was placed on 22 nd octoberhaving order No.2259966. First my order was delayed by about one month and they didnt responded honestly and keep on giving new dates. Then on recieving order i noticed that wi fi catcher was not glowing, so i reported to them, they sent a engineer who opened the system and changed the wi fi catcher against the comany instructions to me that they are sending mother board.
After this the Eingineer reinstalled the system without my permission, which resulted in loss of all factory settings and free softwares given with system like norton antivirus. Besides this he also not installed some of soft wares. I again reported the matter to them and requested to relace the system, but they again sent the engineer who again reinstalled the system, but this time again problems increased as now brightness meter is also not working, wifi catcher is not showing available networks, beside previous problems which remain unsolved, the system has become very slow and occasionally hangs up, and difficult to connect to net despite of full connectivity. I reported all this to dell india again and again and requested to relace the system, but they denied.
This all had created a lot of mental and financial harassment to me, and I have to suffer loss in my research work, and could not carry out my Comprehensive exam which get delayed by about 6 months and also could not full fill some of my social responsibilities due to all these.
you are requested to bring this to their notice and help me to file a case in consumer court against them.
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