Hi,
On 6th Oct I had given purchase order for Inpiron1545 laptop via order no:0417597 Customer code:872691. I was told that system will be delivered before 12th oct as on 13th Oct I was going out of station for diwali vacation. This thing I had clearly mentioned to DELL on 6th Oct itself and I was given assurance that delivery before 12th oct will not be a problem at Hyderabad.
But on when I didnt get the delivery till 11th oct I called up Dell Sales executive to find out why delivery has not been done he told me that now it is not possible to get the delivery on time, so I asked him to cancel the order and refund my money. But later he made me promise that if I can provide him FORM 17 madatory for uttaranchal then he would make sure that deliver is done at Dehradun on 16th Oct. So I had given him scanned copy of FORM 17 as welll as the hard copy by 15th oct. But till yet i.e 30/10 no delivery has been done. I have made several compliants to their customer care, and written mails to their senior manager but nothing has been done. The sales Executive is not picking my mobile and no body is replying to my mail. I have asked them to refund my money but nothing has been done all they is that your delivery will be done next day.. I have decided to take the case to Consumer Court.
MY Order Number: 0417597
Customer Code: 872691.
Case ID: 2328954.
My Name: Kanishka Singh
Mobile: 09885551684.
Place: Hyderabad, India.
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