I had ordered a Inspiron 1525 Accesories and the same was quoted to me vide quotation no IRSO1521516 by sales person Mr NathChiranjit on 18/06/08 for Rs 49875.81.The payment was sent to Dell India Pvt Ltd vide Demand Draft payable at Bangalore. I had scanned a copy of the draft and sent it vide email before despatching the draft by courier. The sales person called me on recieving the draft and told me that the price of the laptop had been increased by Dell Computers by Rs 3793.00 and if i was to get the lap top i would have to pay an additional amount. I found it quite absurbd that a company like Dell gives a firm quote and then on reciept of the quoted amount asks for additional amounts for processing the order, the same reeks of a scam on the customer. I was later approached by a supervisor M/s Roshni Singh who made amends saying that the sales person misquoted the amount, if the company representative does misquote an amount then how is the customer responsible, and why is he coerced into paying additional amounts. I would be extremely cautious in dealing with Dell as they are undercoating prices to lure customers in their sales trap and once the payment is recieved by them they tend to make additional demands on the customer. I have yet to recieve my laptop as i have just finished with the sordid saga of additional payments, i only hope that i recieve the laptop as ordered by me in the time frame required by me.
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