I have purchased laptop inspiron 1525 online from dell
india pvt ltd on june 1st. it document in bill that '1 year limited
warranty (next business day service -parts & labour)' .
I wanted to change colour of my laptop.then dell sent me colour panel for
laptop. but to put/fix it in my laptop i need technician or engineer, i
call dell custumer care to sent engineer but custumer care transfer call
to technical support two times but technical support told it is not a
techanical problem. then again i called to custumer care then they
transfer call to sales. sales told it is not sales problem. i made around
20 call each of duration 20 minutes to 40 minute. finally my call
transfered to installation department they told our engineer will call you
today (wednesday, 6th august) and will come to you on thursday or as your
convinient time but even saturday is over nobody has called me.
during this period i send mails to custumer care, technical support,
sales, sales person etc . dell claim to reply on next working day but i
got reply after 3-4 days for each mail. and they send mail that this
issue has been solved. but it is not solved. but nobody resolve my issue.
i have given warning to dell to raise this isssue in consumer court but
still they are not responding. please can you help me. i am sending you
complaint mail no. and case number.
-case number: 1628419
Service Event Request number for this service is: 780501340335
-Case ID: 1432863
-Case Number: 1418441
-52JS1BS - Inspiron 1525 - Case #: 20080801092611132
-Case ID: 1432863
i will be highly obliged to you for your response.
my contact number:- 09986522189
residence- 080-416386
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