Make my trip are taking me for a ride ever since i have taken a trip from them they cheat people i dont think anybody will attempt will ever try to go again with them the following is the mail which i have sent to them.
Dear Justin/Poornima,
This mail regarding redeeming the voucher for Rs, 100000. It has been conveyed through the telphonic conversation that it is not possible to redeem Rs, 100000 voucher in Bangalore, as there is no holiday package in any hotel/resort available for this amount. I would like to bring it to your notice that we requested to provide at least accomodation without transport, which was not possible from your side. The resort which you suggested and agreed upon "Park Field Resotel" on feb 28th and 1st march had an huge transport cost than the accomodation charges. On direct enquiry it was found that the hotel fare from your side was more than the normal charges. all this clearly shows that, its an attempt from your side to prevent redeeming the voucher. i request your kind self to explain for the same.
regards
Dr. Praveen. B.N
Dr. Azeem Farhan
P.S This may be used for legal documentation
Refer the earlier mails for your informaation
& On Tue, 4/11/08, praveen birur wrote:
> From: praveen birur
> Subject: attention and urgent/ complete mail/
> To: [email protected]
> Date: Tuesday, 4 November, 11:37 PM
> To,
> Mr. JustinJames,
> As per the telephonic conversation i am sending this mail
> regarding the deficient service from your side in arranging
> holiday package to Singapore and Malaysia
> REFERENCE NUMBER: TS/592199, ISSUED ON 12 SEPT.
>
> We would like you to take the notice of the following
> complaints:
>
> the pick up arrangement from Singapore airport was not
> arranged. on arrival at early morning 6:00am we were
> disappointment that there was none at the arrival station as
> per your itinerary and we waited till 8:00am in anticipation
> of transport facility. as there was nobody we had shift to
> terminal 2 as per your instruction in looking out for tour
> east holiday counter which was found to be still closed. on
> contacting the local address we were told that you people
> have not informed about arrival/ flight and hence the
> arrangement was not done. our accommodation in hotel Marina
> Mandrin was also not done as the check in time was at 12
> noon and this was no where mentioned in your itinerary.
> when every Small detail was explained we would like to know
> why such a big information was missed/ hidden in your
> itinerary? any how all the other arrangement we made
> ourselves in contact with tour east Singapore. our contact
> with your office in Bangalore promised to get
> back which never happened.
>
> next on our flight to Malayasia were made to pay the
> baggage charges both ways and this was again not informed
> nor mentioned nor told to us.
>
> transport was also not arranged form LCC terminal
> Kualalumpur to genting. we contacted the emergency number in
> India as by now we had realised the the response from your
> office was never help full. we had again wait for nearly
> four hours for the transport to come. the tour operator in
> Malayasia also informed that the you have not informed about
> our arrival and hence the transport was not arranged. we
> would also like to know why the tour operator name was not
> mentioned in the itinerary? The itinerary we got clearly
> said that the arrangement was on our own and nowhere the
> make my trip was mentioned
> In Genting in THEME HOTEL the breakfast wes included for
> two children in the package and we had to shell out, though
> you had collected the money for the same.
>
> Kualaumpur hotel arrangement was so poor that the rooms
> were stinking and and it was a really a sub standard hotel
> to stay in. We ahd bear many more discomforts and there was
> two small children in the team. we find this very
> irrensponsible and negligent from your side.
>
> kindly clarify for all the above queers within 48 hours or
> Else will consider that you have accepted your deficient
> service
> regards
> Dr. Praveen B.N.
> Dr. Azeem Farhan
>
>
>
>
>
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