Respected Sir,
Let me introduce my self, I Manoj Chandrakant Sawant residing at A-34, Ramchandra HSG., Yashodhan Ngr., Opp Devendra Ind. Estate, Thane (W)-400 606. I am using Deutsche Bank Master credit card -5160 6801 7359 3009 and since last six to seven months I am regulary paying the full amount on or before due date as soon as I recieved statement from them.
My September' 08 month statement, I have not received on time regarding that I have informed them by mail to there Nodal officer Mr. Manoj Naik on 31.10.2008. Remind them also on 13.11.08 for the same.
After that I have received two statement for difference periods i.e.08.09.08 to 08.10.08 & 08.10.08 to 08.11.08 on 15.11.2008. In that current month statement they have charged me late payment fee Rs.350.00 and interest Rs.384.46 for which I am not liable to pay because I have not received statement on time. Same I have mailed on [email protected] for revised statement and reverse the late fee and interest charges on 26.11.08. Reminder send on 27.11.08 for the same. I have received mail stating that they have informed concern department for reversal.
The next statement which they have send in that they reverse the last month late charges with interest and again they charged me late payment and interest charge because I am not making any payment on or before due date.
Here I would like to bring to your notice as a customer I am follow up with the for statement because I want to make a payment on or before time. If I am not received statement on time its not my mistake. Also if I am not getting proper feedback from them on or before due date it is also not my mistake. They delayed to gave disicission its not my fault at all. If they gave me there disicission or convey me on or before due it may help me to make a payment on or before due date.
I request you to kindly look in to this matter and help me out for the same. Please registered my complaint against Deutsche Bank credit card department.
I am expecting a favorable reply from your end.
Please do the needful.
Regards,
Manoj Sawant
9892957300
9323128766
0 comments