&&&- Forwarded message &&&-
From: VIRENDRA VATS
Date: Aug 20 3:30 PM
Subject: Re: COMPLAINT FROM CUSTOMER ID: 3000072962 REF:3888818287] Message From VIRENDRA VATS <[email protected]> [REF:4045425475]
To: [email protected]
Cc: [email protected]
Dear Sir/madam,
In the earlier reply you told that some part/instrument must be replace, towards that charge is there.
When as per your official it was found that no part/instrument was changed.
In your another reply your representative agree that they had wrongly due to their end stop the connection... and by 18th August it will again start working and they should increase the time lost in our card.
Now you today told us that Engineer visit charges will be deduct/recoverable.
VERY STRANGE, IF IT IS SO
* WHERE IS SALES & SERVICE???
* WHY YOU PEOPLE ARE HARRASHING CUSTOMER??
* ARE ALL OTHER RESPONSIBLE REPRESENTATIVE FOOLISH??
(WHO VERIFY WITH YOUR RECORDS AND ASSURE US THROUGH SMS, TWO TIMES / OVER MOBILE)
* IF THERE IS ANY CHARGES THE SERVICE ENGINEER SHOULD EXPLAIN AT THE TIME OF VISIT, AND GIVE A BILL COPY AT THE TIME.
* LATER ON NOW AFTER THREE MONTHS, WHAT'S THAT...
AGAIN REQUESTED TO RESTART THE ACTIVITY OF OUR DIGITAL TV...
REGARDS
SHASHI
09911316909, 011-25321669
On 8/20/09, [email protected] wrote:
Dear Mr. Vats,
Thank you for writing to us at Airtel digital tv.
This is with reference to your mail regarding balance deduction.
Please accept our apologies for the inconvenience faced by you.
We would like to inform you that your as per our records Engineer had visited to your premises and Dish alligned to rectify your video problem. So charges are valid. Waiver can not be given.
It is our privilege to have you as our valued customer & we look forward to a long and fruitful association with you.
Regards,
Fatima Khan.
Airtel digital TV.
PS: In case you require any further assistance, please:
- Email us at [email protected]
- Or call us at 18001028080 (toll free)/ 020- 40181400 (tolled)
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&- Original Message &-
R/Sir,
As per your SMS dated 16-August against our Complaint No. 940030 :
"Your service request reference no. is 940030 for "Wrong Balance Deducted"
Airtel /digital TV
Sender: 247 Message centre: 919810051914
Sent: 16-Aug 12:24:57
AND our telephonic conversation you are assured us to start the same by
18-August Morning... But the day is almost gone and our
connection
is not yet ReActivated... till
You are requested to again start the same... as agreed...
Regards,
Shashi
098919169091-25321669
Mobile: 9911316909 / 9891916909 of the Hardware, the problem
is of
only setup and activate which my parents were not aware, and
your representative starts the same.
As per other companies if any hardware is changeable and claim/give the
bill at
spot.
You are requested to kindly do not spoil/ruien your company
decorum... and solve the probelm immediatly...
Thanks & Regards,
Shashi
09911316909 /
09891916909 / 011-25321669 (Resid.)ats,
Thank you for writing to us at Airteldigital tv.
This is with reference to your e-mail regarding customer ID 3000072962.
Please accept our apologies for the inconvenience faced by you.
We would like to inform you that as warranty period of your Digital tv has
expired (181 days from date of activation) on 08 May 09. So Engineer visit
and
replacement of hardware is chargeable. Your account have a negative balance
of
Rs 266.18. So request you to recharge your digital account with the
sufficient
amount to activate your services.
It is our privilege to have you as our valued customer & we look forward to
a
long and fruitful association with you.
Regards,
Amit Lamba.
Airteldigital TV.
PS: In case you require any further assistance, please:
- Email us at [email protected]
- Or call us at 18001028080 (toll free)/ 020- 40181400 (tolled)
DISCLAIMER AND CONFIDENTIALITY NOTE:
i) The information contained in this e-mail message is intended only for
the
confidential use of the recipient (s) named above. This message is
privileged
and confidential. If the reader of this message is not the intended
recipient
or an agent responsible for delivering it to the intended recipient, you
are
hereby notified that you have received this document in error and that any
review, dissemination, distribution, or copying of this message is strictly
prohibited. If you have received this communication in error, please notify
us
immediately by e-mail, and delete the original message.
ii) The sender confirms that Bharti Telemedia Ltd. shall not be responsible
if
this email message is used for any indecent, unsolicited or illegal
purposes,
which are in violation of any existing laws and the same shall solely be
the
responsibility of the sender and that Bharti Telemedia Ltd. shall at all
times
be indemnified of any civil and/ or criminal liabilities or consequences
thereof
&- Original Message &-
MY CUSTOMER ID. IS: 3000072962.
MY CONNECTION WAS NOT WORKING PROPERLY... HENCE I LOG A COMPLANT ON
25-MAY AND VIDE COMPLAINT NO.24403.
THE COMPANY REPRESENTATIVE CAME DOWN AND START THE SAME.
NOW TODAY AFTER 2 MONTHS MY DIGITAL TV IS NOT WORKING, WHEN I LOG A
COMPLAINT
THE CUSTOMER REPRESENTATIVE TOLD ME THAT WE HAVE TO SUBMITT RS.300/- VIDE
THE
COMPLAINT DATED 25-MAY, ONLY THEN THEY START MY DIGITIAL TV.
THIS IS UNDER WARRANTY... AND SALES & SERVICE PROVIDED BY
COMPANY... THEN WHY WE HAVE TO PAY THE SAME.
YOU ARE REQUESTED TO KINDLY RESTART OUR DIGITAL TV... OTHERWISE WE HAVE TO
GO
TO CONSUMER FORM FOR THIS UN-WANTED DEMAND BY THE COMPANY.
REGARDS,
SHAHSI
9911316909 / 9891916909 / 011-25321669
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