Inconsumercomplaints.com » Miscellaneous » Review / complaint: Digital Dish TV by Airtel - HARRASHMENT BY AIRTEL DIGITAL TV COMPANY | News #196605

Digital Dish TV by Airtel
HARRASHMENT BY AIRTEL DIGITAL TV COMPANY

Respected Sir,

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&&&- Forwarded message &&&-

From: VIRENDRA VATS

Date: Aug 24 4:53 PM

Subject: Re: Fwd: COMPLAINT FROM CUSTOMER ID: 3000072962 REF:3888818287] Message From VIRENDRA VATS <[email protected]> [REF:4092891156]

To: [email protected]

Cc: [email protected]

Dear Mobasir Ekwal khan,

Our account have not yet complete its tenure as per the terms, it is for a period of one year w.e.f.

Why it is showing the NEGATIVE BALANCE, When as per your records as mentioned in the previous mails shows that the negative balance was due to wrongly error by your representative end. And according to that they will recetify the same in their records and continue the services with adding the lost days of sufferer in our account.

Non of your representative/office bearer is yet shown how it is showing negative balance...

1) In the first mail you said that may be your representative Replace some Instrument... Only assumption of yours...

2) When we demanding any bill describing the replace instruments... then you said that... the representative visit cost was that...

3) When we demanding that it was under one year sales and services, and if there is any visit charges, it must be tell at the time of taking the PACKAGE from your company, because till date also the dealer is accepting that the same is under sales and service warranty...

AND neither your any visiting representative give any bill at the time of his visit...

4) There is no rule of any of the company that after the visit CLAIM any of the lumsum amount from any of the customer... without knowing / informing him.

5) As far as not able to view channels of DELHI DOORDARSHANS it is an OFFENSE... either by CABLE suppy or any of the DISH TV Service provider, under which you stopped the view of Delhi Doordarshans National / Metro channel...

Better you start the services INSPITE of harreshment to your valued customer... It will ruin the AIRTEL name in the Market...

Regards,

Shashi

09911316909, 011-25316909, 09891916909

On 8/24/09, [email protected] wrote:

Dear Mr. Vath

Thank you for writing to Airtel digital tv.

This is with reference to your mail regarding not able to view channels.

We would like to inform you that Your services are suspended due to negative balance. Your account have balance Rs -266.18 ..Request you to recharge your account accordingly...

It is our privilege to have you as our valued customer & we look forward to a long and fruitful association with you.

Assuring you the best of our services,

Regards,

Mobasir Ekwal khan.

Airtel digital TV.

&- Original Message &-

Dear Sirs,

Subject: UNNECESSARY HARRESHMENT BY AIRTEL - DIGITAL DISH TV

The company has not yet take any action on the complaint.

ALSO THEY HAVE DISCONNECT DD NATIONAL AND DD METRO...

WHICH IS ANY OFFENCE...

WE ARE NOT ABLE TO WATCH THE SAME ASLO...

REQUEST TO KINDLY RESTART THE DIGITAL DISH TV AIRTEL

REGARDS,

SHASHI

09911316909, 011-25321669

&&&- Forwarded message &&&-

From: VIRENDRA VATS

Date: Aug 20 3:34 PM

Subject: Re: COMPLAINT FROM CUSTOMER ID: 3000072962 REF:3888818287] Message

From VIRENDRA VATS <[email protected]> [REF:4045425475]

To: [email protected]

Cc: [email protected] that some part/instrument must be replace,

towards that charge is there.

When as per your official it was found that no part/instrument was

changed.

In your another reply your representative agree that they had wrongly due

to their end stop the connection... and by 18th August it will again

start working and they should increase the time lost in our card.

Now you today told us that Engineer visit charges will be

deduct/recoverable.

VERY STRANGE, IF IT IS SO

* WHERE IS SALES & SERVICE???

* WHY YOU PEOPLE ARE HARRASHING CUSTOMER??

* ARE ALL OTHER RESPONSIBLE REPRESENTATIVE FOOLISH?? ENGINEER SHOULD EXPLAIN AT THE TIME OF

VISIT, AND GIVE A BILL COPY AT THE TIME.

* LATER ON NOW AFTER THREE MONTHS, WHAT'S THAT...

AGAIN REQUESTED TO RESTART THE ACTIVITY OF OUR DIGITAL TV...

REGARDS

SHASHI

09911316909, 011-25321669nvenience faced by you.

We would like to inform you that your as per our records Engineer had

visited to your premises and Dish alligned to rectify your video problem. So

charges are valid. Waiver can not be given.

It is our privilege to have you as our valued customer & we look forward to

a long and fruitful association with you.

Regards,

Fatima Khan.

Airtel digital TV.

&- Original Message &-

R/Sir,

As per your SMS dated 16-August against our Complaint No. 940030 :

"Your service request reference no. is 940030 for "Wrong Balance Deducted"

Airtel /digital TV

Sender: 247 Message centre: 919810051914

Sent: 16-Aug 12:24:57

AND our telephonic conversation you are assured us to start the same by

18-August Morning... But the day is almost gone and our

connection is not yet ReActivated... till

You are requested to again start the same... as agreed...

Regards,

Shashi

098919169091-25321669

Mobile: 9911316909 / 9891916909 of the Hardware, the problem

is of only setup and activate which my parents were not aware, and

your representative starts the same.

As per other companies if any hardware is changeable and claim/give the

bill at spot.

You are requested to kindly do not spoil/ruien your company

decorum... and solve the probelm immediatly...

Thanks & Regards,

Shashi

09911316909 /

09891916909 / 011-25321669 (Resid.)ats,

Thank you for writing to us at Airteldigital tv.

This is with reference to your e-mail regarding customer ID 3000072962.

Please accept our apologies for the inconvenience faced by you.

We would like to inform you that as warranty period of your Digital tv has

expired (181 days from date of activation) on 08 May 09. So Engineer visit

and replacement of hardware is chargeable. Your account have a negative balance

of Rs 266.18. So request you to recharge your digital account with the

sufficient amount to activate your services.

It is our privilege to have you as our valued customer & we look forward to

a long and fruitful association with you.

Regards,

Amit Lamba.

Airteldigital TV.

MY CUSTOMER ID. IS: 3000072962.

MY CONNECTION WAS NOT WORKING PROPERLY... HENCE I LOG A COMPLANT ON 25-MAY AND VIDE COMPLAINT NO.24403.

THE COMPANY REPRESENTATIVE CAME DOWN AND START THE SAME.

NOW TODAY AFTER 2 MONTHS MY DIGITAL TV IS NOT WORKING, WHEN I LOG A COMPLAINT THE CUSTOMER REPRESENTATIVE TOLD ME THAT WE HAVE TO SUBMITT RS.300/- VIDE THE

COMPLAINT DATED 25-MAY, ONLY THEN THEY START MY DIGITIAL TV.

THIS IS UNDER WARRANTY... AND SALES & SERVICE PROVIDED BY

COMPANY... THEN WHY WE HAVE TO PAY THE SAME.

YOU ARE REQUESTED TO KINDLY RESTART OUR DIGITAL TV... OTHERWISE WE HAVE TO GO TO CONSUMER FORM FOR THIS UN-WANTED DEMAND BY THE COMPANY.

REGARDS,

SHAHSI

9911316909 / 9891916909 / 011-25321669


Company: Digital Dish TV by Airtel

Country: India

Category: Miscellaneous

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