Consignment no FM0020646 was sent from nasik road (Maharashtra) on 15 April to Oman. And as told by the your office the consignment should have reached the destination within 3 - 4 working days. But as per your tract record the consignment has left from Maharashtra only on 20th April ie after 5 days. Also the consignment has been sent to Malaysia, further delaying the papers to reach the destination on time. This delay has resulted monetary loss to me. Take necessary actions to improve your service to save your goodwill.
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