Dear Sir/Madam,
This is to inform that I received following SMS on 10/9/09 my mobile phone number 9869976919:
"congrats! u have been
successfully subscribed
for MTNL Music station
Rs 30/- have been
charged to your account. Enjoy
the service.
From: 550000030
6:59pm 10/9/09"
without any such request from me.
During September 06 to September 12, I was in Rajasthan with this mobile. Carrying personal Mobile Phone was not allowed at my work area, so this mobile phone was kept in Guest House in Locked condition. Therefore, request for activation of such service by me or by my family members is ruled out.
I made a complaint (Ref. No. 3090967428) regarding this issue on 10/09. It was told by the Customer Care Service personnel that I would be contacted regarding resolution of the complaints.
I received no call from the Dolphin in this regards till date (17/9/09).
On follow-up, call made by me towards above-complaint, I was told by the the Customer Care Service personnel that the request for activation of the said service has been made by me. However, details (Date and Time) for making such request could not be provided by them.
On further follow-up, I am getting just another complaint number, without any resolution of my complaint.
The latest complaint number (4th Complaint in last 8 days) I have got from the Customer Care Service in this regard is - 090969853 dated 17/09.
A lot of time and energy has been spent for resolving this complaint (Which is still PENDING).
Kindly arrange to expedite resolution of the above complaint or suggest further steps to be taken in this regard.
With regards,
Ram Prakash Gupta
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