Hi All
This is to ensure that every one get to know what happened at Dr. Batras...
I was under treatement with Dr, Batras for 2 years along with my mom at Alwarpet Branch in Chennai. After Joining i also recomended around 10 of friends who was intrested.
I am really happy to inform you that i was actually getting better from my problem. This was also with my friends. I had a real good personal attention from my doctor Dr. Lakshmi who gave us a wonderfull treatment.
But even things r good in one way, the administration part is the worst i have seen any where in the market. They maintain the worst Patient database system. I travel around 20kms from my home to reach there and when i reach there they say you dont have a appointment inspite of them calling me for looking the appointment. In such a case they make us to wait for hours and then we see.
Secondly they wont inform the doctor that we are waiting for seeing them rather they keep chatting in their phone. And when my doctor just came out to relax as she didnt have any patient she called me in.
The worst part is if the doctor is on suddent leave they wont inform us. ONly after we reach there they will inform us easily telling that the doc left suddenly.the doc would have left around 12'o clock. They wont inform us till 7pm.
Adding to this once in a year just to make us renew they conduct a drama telling us that there is a special discussion with a senior most doc. They will build all stories that he is so busy and has come specially and will not be available so easily. But when we went there it was the same guy who is alwaya present there. When we meet him and dicuss we will come to know it is just to renew the service.
The worst part which i faced is that couldnt make up around two appiontment towards the end othe year and i went before a weeks time when my package year was abt to end. I made an appiontment and went. Only after i reached there I was told that my doc left around 12am. But i was thr only at 7 PM.This happened after i receive aroudn 30 calls from them for appintment. Only after reaching there i realised my period was abt to over. So when i asked them for my medicine they said only if u renew u would be given medicine. Else u can take it for 4 days. I got tensed and told them we will renew after cousulting the doc. Seeing me tenses he took me a private room and started convincing me telling stories. But i was very sure that i will meet my doc and will renew later on andasked him to give me a months medicine. He said ok and we came out the "private room". After around 15 mins he gave us the medicine which was only for 4 days. I was irritatted to see that i told i dont need the medicine and started shouting at them. After few minutes of argument he had no choice other than to give me, as this happened in front of all other patients and he dont want otrs to know that.
I know all hospitals are business oriented units and not service oriented. But these people are becomming worse. I am not sure whtr the higher official know abt these admistrative problem.
i should also tell, my doc Dr. Lakshmi contacted me the next day to discuss abt this issue and solve it, But unfortunatley i wasnt in city and when i came back my mom was totaly upset with this issue and she dont wanna continue thr..
This was not just with us but another issue in the same center was that a patient who gave few post dated cheques have clearly infromd them not to deposit the remaining cheques as she is moving out to US .But these people just to make money they deposited it.and when she came there to collect it she was given reason that the cheques was deposited form headoffice and they cant help it. They also dont have the remaining cheques.
Better you people aware of these incidents
Giriraj
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