Dear Concern,
Dated: 2nd May
I boarded bus number 34 bound for Mehrauli from Sec-18/ GIP bus stop in Noida. The same is my routine as always.
I have been using this bus since the past two years but have never had any incident of rude behaviour from the conductors who are mostly aged. But today the bus conductor behaved very rudely and even asked me to step down from the bus while it was moving.
As I have to de-baord the bus at Khanpur i daily take the name of the stop and the conductor's charge Rs.22/- for the same. But today the conductor asked me for Rs.26/- without any good reason. When i told him that i always take a Rs.22/- ticket and that he was overcharging unnecessarily he started shouting and using rude and abusive language.
I was humiliated in front of the whole bus and was asked to take another bus.
This is a serious concern as the younger lot of DTC is not apt enough to handle the job and are majorly from an un-educated type of background who don't know how to behave with the ladies.
Furthermore even the bus driver, upon hearing the commotion, asked me to get down instead of trying to resolve the issue.
The Bus number is DL 1PC 7914, i boarded the bus at 5:15 PM.
Request you to please take suitable action against the errant staff.
Regards
Savleen Kaur
9910191999
[email protected]
Complaint # 17292
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