I am a new seller on ebay.in. I have started selling products such as books, coins and electronic items. My ebay user ID is ahmedabadelectronics
I listed 32 GB Pen Drives on ebay.in but ebay suspended my account and informed to me that I violated the policies of ebay. They sent me an email that my listings were fraudulent. They didn't give me any explanation about what type of mistake I had made. When I tried to contact them through their helpline as well as through email and chat support, they didn't have any proper explanation regarding why my account was suspended. All they replied was "for security reasons". My questions to eBay are:
1) I shipped a memory card to a buyer in Chennai. eBay suspended my account after that and refunded him the money. Now I have lost my item as well as money and ebay has no answer for this.
2) Selling a pen drive for 50% less price than the market price is called a fraudulent activity? If it is a fraudulent activity, then why does ebay allow a lot of powersellers and other sellers to sell their products below the market price? They also list the product as if it is a genuine one and the buyer often gets a Chinese version of the same. Why does ebay allow few sellers to do all the scams and punish innocent sellers?
3) ebay claims that it has products less than the market price. If that is so, then why my listings were removed? Please note that there are a lot of sellers that mention a different photo and give a different item on ebay. I mentioned that the customer will receive the same product as they see. MOREOVER, I OFFERED A FULL REPLACEMENT OF MY PRODUCT IF THE CUSTOMER DIDN'T FIND IT GOOD. What better service can a seller offer? I was offering a full replacement. Yet ebay told me that I was a fraudulent seller??
4) There are many sellers on ebay who sell duplicate items. They list a different item and then they sell another. They use jugglery of words to deceive the customers. As they are very big sellers and ebay earns a lot of money from them, they always support such sellers even if they continue to cheat innocent buyers. I received a old (seocnd hand) book instead of a new one when I ordered my first purchase on ebay to learn the transactions.
5) ebay mentions that the sellers should not mention their email addresses and phone numbers on the description page of their listing. Yet there are a lot of powersellers on ebay who do this and ebay takes no action against such sellers. But if a new seller who is still at a learning stage violates a policy, ebay suspend his account. Why so? Why does ebay allow few leading seller to violate policy and defraud the buyers while it has very strict laws for the new sellers? When I ask a customer service representative this question, she told me that power sellers have gained confidence of the community. Does it mean that after gaining confidence, they can do whatever fraud they want?
6) ebay doesn't provide any explanation regarding my mistake. Just say security reasons. I don't understand what could be the security reason in selling old books, coins and memory sticks? This type of statement makes me feel as if I have done a crime in selling books, coins, shoes and memory cards.
In short:
ebay offers no protection to the new sellers who ship their item to the buyer and their account is suspended.
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