Electolux Kelvinator, Model No - ERP 245 FF
Compressor Problem of Electolux Refrigerato

To,

The Manager,

Grevince Cell.

Sir,

I have purchased a Elecrolux Kelvinator, Model No - ERP 245 FF from Parek Agencies Pvt Ltd, Kolkata dated 13-Oct-05. This has been purchased taking the mission of company statement, “To delight and deliver beyond expectation…” into account. But I was absolutely wrong and I have committed the biggest mistake by purchasing this brand with my hard earned money, despite of all my freinds suggesting not to go for this brand.

This refregerator has a cooling problem due to its poor compressor. Thrice complaint has been registered

Complaint Date Complaint No

4-Apr-09 KOL 0404 09 0433;

13-Feb-09 KOL 1302 09 0456;

14-Aug-09 KLA 981 40 11;

and I have paid the charges also & got the assurance that no need of replacing compressor but the problem continues.

In the era of globalization and cut throat competion when every company is offering customer surprise, the multinational like yours is not able to provide neither delight not satisfaction.

Kindly replace the compressor so that the problem can be solved else I will be bound to create negative word of mouth and I will have no way other than going to consumer forum.

Hopefully you will solve the matter ASAP.

Regards,

Pankaj Rai

9919800820