Mera Bharat mahaan, as the slogan says, my parcel shipped from Bangkok{thailand} on 13 aug09 was dispatched and arrived mumbai on 14 aug09. on inquiring EMS india, they told me to check with customs as the parcel was there. after repeatedly trying, one custom officer told me that due to 15aug holidays there is lot of backlog and only if u come personally, i ll see what can be done. i told him that i spent 650 baht { equivalent to Rs 900 approx} not to waste my time to come the customs and spend my day for releasing a parcel. then ultimately on 27 aug my postman turns up with the parcel, after 12 days of dispatching from Bangkok. i refused to accept the parcel as it is of no use to me and asked him to as well as wrote on the parcel to give me my refund and compensate me. But as we know uptill now EMS has neither apologised nor tried to returnmy parcel.
under these circumstances will someone please let me know what should i do? and who is responsible for this kind of hopeless service.
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