FOLLOWING IS THE COMPLAINT SENT TO THE COMPANY BUT NO ACTION TAKEN YET. IT IS 4 WEEKS SINCE FIRST COMPLAINT WAS LODGED.
Sir,
This is to inform you that till date we have not heard back from your office regarding the complaint. The air conditioner was taken by your service people and they have not come back to us. I have been talking regularly with your Mr. Krishan Mohan at Chandigarh, but no concrete reply has been received.
This is my final notice and after 4 days if I do not het ant reply from your side, we will lodge our complaint with the concerned government authorities including the consumer forum.
Copy of this letter has been sent to the Local News Papers for information.
Thanks & best regards,
REF NO. 6273 DATE 07.05.2009
To
The Manager,
ETA General Private Limited
SCO 2475- 76, Sector 22-C,
2nd floor, Chandigard-160022.
Fax no. 0172-5087290.
Sub :- 2.0T SPLIT Air Conditioner
Sir,
We wish to inform you that we had purchased the above Air Conditioner directly from you vide your
Invoice no. CH06210004 dated 06.04.07 for Rs. 43, 983.00/=
In the very first year, we had faced a problem with & had lodged our complaint with your local
service center in Jalandhar & your office in Chandigarh. The same was repaired after 15 days & the
same worked properly thereafter.
May, wherein it again stop working & we lodged our complaint in Chandigarh & Jalandhar.
The same was again repaired after a gap15-20 days & we were asked to pay for refilling of gas &
labour charges by your local service center which we refused to pay the same as the compressor was
under warranty.
Now, the Air conditioner had stopped working since yesterday & we are now advising you through
fax / email to depute your representative to check the A.C. & let us know what has to be done.
I request you to please take the matter at the earliest.
Thanking you.
FOR R.M. EXPORTS
AUTH. SIGNATORY
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