I recd a SMS on Saturday 16th Feb at 8:30pm. FRom EXPRESSIT, stating that they had visited my residence and since it was closed were unable to deliver the package. The package contents was my Credit Card from ICICI bank.
After being unsuccesful to get thru to them on Sunday, on Moday i did get trhu.
Even on Monday, someone would pick the phone and disconect it immidiately. The number given to me was 08032536501. Finally after several attempts o got thru at 12:00pm. I spoke ot one Mr. Mohan Kumar there. I told him that i wanted the package to be delivered to my Office address. He verified the office address which was on the package and said, he was aware of this place and will deliver it by 2:00pm the same day. I dint recevie the packe on Monday. then again i called on Tuesday and again i got Mr. Mohan Kumar and he said, we tried to deliver it to your house but no one was tehre. I again reminded him that i spoke to him the previous day and he verified my office address adn was supposed to send it there. He again verfied the address, liek he had a bout of Amnesia. And again assured it will be sent right away. And still on Tuesday as well i dint get it. So again i called on Wednesday and he said we tried to send it to your residence and no one was there... and again the same excersise. I got furious and told him i have already verified with you my office address and you are to send that to my office address. And he apologised and said will send the person right away. And still there was no sign of the delivery person on Wednesday. I again called the office and this time again Spoke to Mr. Mohan Kumar, and he said they have sent back the package coz there was no one at the residence. I got furious and this time i screamed at him and told him that he had confirmed the office address dn was supposed to send the package to my office address. Then he said he will send it tomorrow. I again confronted him that he said he has sent back the Pacakage. And again i told him how could he send it back. He said now call up the Bank customer care and sort out the matter with them, and he doesnt know anythign about it. Later after many calls i got his branch location which is PEENYA. He also gave me some head office number whcih is in the airport, but no one answers the phone there.
Now i dont know the fate of my courier.
I want to know if an action can be taken on this Mohan Kumar from this complaint.
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