After reading all of the complaints for EZEEGO1.COM, I totally agree with it and want to share my experience and hoping for a response from EZEEGO1.
In the month of March, EZEEGO1 came up with an offer of flat 75% cashback for domestic airlines booking. It was no where mentioned in the site that whether the cashback was for base fare or for the complete fare (including taxes). So, I called the customer care number and confirmed with an executive. He said that it is for the complete fare (including taxes). I went ahead and did my booking.
After two days, the site was updated with a clause that the cashback is only for the base fare. I immediately called back the customer care number and spoke to another executive. The executive told me that there was some technical issues becuase of which, they were not able to update the site earlier. When asked for the cashback, he told and assured me that all those customers who have booked the tickets before the site was updated will get complete 75% cashback and asked me not to be worried about.
Then, when I received my credit card statement as per my billing cycle, I was shocked to see that the cachback which was given to me was only for the base fare. I again called the customer care team and told them the whole story. The executive told me that there are some technical issues going on regarding this and the concerned team is looking into this matter. He told me that all the cusotmers who are having this issue will get the cashback soon. Ever since then, I've been following up with the EZEEGO1.COM customer care team and everyone is telling me that the concerned team is still looking into it. I don't know or understand what they are looking into and what is causing them to take this long to resolve this issue for all the affected customers. Once of the executive told me that as I've not sent them any e-mail regarding this matter, this is why my issue is not been resolved and the cashback is stil pending. I laughed on her and told her that o one asked me to send any e-mail. Anyway, I then sent e-mail to the given addresses ([email protected]; [email protected]; [email protected]) but never received any response.
I don't know what to do to get the cash-back? If someone can help me or redirect me to a way by which i can get the cash-bcak, I would really appreciate that.
Regards...
__Raman Sharma
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