I have booked hotel in Nainital through ezeego1.com under ICICI cash back offer through ICICI credit cards, Booking reference No. EZR-286928, through on line payment. During the booking through their websight total cost of the package was 2795/- for two nights and three days. Even now the web sight shows the same figure.
But after payment through ICICI, amount of 2795/- deducted and an invoice was sent on my E-Mail address in which total amount of the package was shown as 3661/-.
I contacted the customer care no 9867565900 at least 10 times. I have already talked to Mr. Abdul Gafur, Mr. Moviz, Mr. Vijay, Mr. Nitendra and ms. Reshma. All of them took my mobile no. and e-mail address and told that My request has been sent to higher office and that they will repond very soon. Now eight days have been passed I am not getting any satisfactory answer.
I have written 8 E-mails at [email protected]. Last one week they dont bother to reply. Today i got reply that you need to make 865/- payment to get the booking confirmed.
Now I feel myself cheated by such an organization. I feel frustrated and suffering from mental agony.
I am giving this complaint so that other innocent people must not fall in trap of such FRAUD companies.
Vinay Gupta
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