Faber
Installation delay

I had purchased my Faber chimney from Faber Galeria on the 9th April, Thursday. It is 15th April Wednesday today and till date the product has not been installed. They promised installation in 2 days, but nothing has happened. When I called up the person in Faber Galeria (Anand) I was told that they have already informed the customer service people for installation. This was at 6pm on Monday 13 April. I received a call from the service dept in 5 mins time only to understand that Anand had called them up for installation only after I called him on Monday. I was assured of installation on Tuesday, when I called Anand up at 7pm on Tuesday, I was told that they will come after that. Which means at about 9pm. They did not. Anand told me that the people are in the vicinity and would come. I called up the service center today, wednesday, only to understand that there was no one in the vicinity yesterday and that they can come for installtion only tomorrow, thursday. BAG of LIES. Not worth buying at all.

Company: Faber
Country: India

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