Complaint Details: Dear Sir,
we had purchased a diesel engine of well known brand FIELD MARSHAL
Assuming that it is aproduct of GUJRAT FORGING Ltd on
05-06-07.
one day while in working condition ie on
30-11-07 we heard a blast sound from engine room, when we observed that
there was a blast from our Branded Enfine which whose central body was
totally damaged because of blast in to many pieces .we were lucky that
nobody was there at the time of blast.
we had told to dealer about such incident that why it was a blast he told
me that it normal we are getting 3 to 4 complaint each month of such type,
you bring that piece inour agency we will replce it.
Than i told him that this blast may be because of off alignment of piston
and bore which are present in this region, as due to off fitting while in
working condition due to friction may be excess heat generated and this
resulted in to blast .so you please replace the new engine set.
but dealer had not told any reason and none of the company rep. had told
me the exect reason of blast.
the dealer had replce the BROCKEN PART WITH THE LOCAL CVOMPANY MADE PART
INSTEAD OF FITTING THE ORIGINAL PART. when we ask the reason he told that
he is getting these part from company for replacement .pl note that we as
set was under gurantee period he must have replaced my whole set with new
one but he replce it with local made part for which we had spend around
1000 Rs towards to and fro from our home to agency 2 helpers
when we told such matters to website of GUJRAT FORGING who is authorise
user of FIELDMARSHAL brand they told me that they are Mnf only single
wheel engine and this is not there product .when next day again i ask him
that when you are authorise user of FIELDMARSHAL brand how other company
will use your logo if it is true than other company is your sister concern
company and for which you are sole responsible to solve my complaint.
after lot of arguement he had given me a tel no of the owner of P .M .
DIESEL ENGINE that double wheel engine is Mnf by this company and I SHOULD
CONTACT TO OWNER
Mr JITENDRA WHOSE
MOBILE NO 09336101115 and 9853160689
Here when i contact him i dont know how he was knowing my complaint .i
told him to replace my engine set with new one of same type because this
blast was happened due to some faulty assemblly of central portion and
from very first day we were observing some abnormal noice from the body of
engine.this means the set given to us was having Mnf defects from date of
purchase and resultant there was a blast and in such serious matter your
dealer had replaced the same piece with local part which may result into
major accident for which you and your company will be whole responsible.
we request him to send your service engineer to know exect reason of blast
so that you can change in your mnf process accordingly.
But gitendra told us that if i want ORIGINAL Piece of central part than
again we have to go to his show room after having appointment with dealer
so that he will bring original part for my set only.
i told him that i dont belive in your dealer you send your mechanic to let
me know the reason of blast in my set if i will satisfy with your reason
it is alright otherwise i dont want this faulty set to be repaired without
knowing exect reason of blast .i want a new set to be exchanged as my
present set is having Mnf Defect.
at last he told me to bring set to his work shop which was far away from
our home.
but i demanded why you are not sending your mechanic instead of calling us
to your showroom which is economically not fare? who will give me my
expenses for coming to your show room .he had not replied any thing
he cut my phone call saying that if i want to replace the original part
than once again i havr to go to hios workshop spending once again my
expenses and manpower for his dealers mistake that he had not replce
original part.
Sir please tell me what should i do to exchange this defected piece of
engine
because both companies are not taking care of their customers.
Consequences: once when set was brocken we had complaint to dealer he
called me after 15 days where as due to unavailability of our diesel
engine set we had paid around 2000 Rs to other person towards fare for
using his diesel engine because during that time we were in urgent need of
to run our pump set and other jobs and our branded faulty set was out of
order during that oeriod
we had paid Rs 1000 towards transportation of set from our farm house to
dealers work shop and we had used 2 helpers for loding and unloding of set
from our home to work shop and refitting it to our farm house.
0 comments