To,
The Manager,
Flexi Cash Account.
Subject: Reverse the Late Fee Charges & Interest
I am holding ICICI Bank Flexi Cash Account (035005002337). I have got a call from Customer Support on 28th November and they requested to settle the account by November end. Bcoz of some personal I could not able to do on time (Met with Accident) and I deposited money (Rs. 20, 000 salary Amount Rs 17, 000) on 4th December.
Without any information my Salary Account has been lean on 1st December there is no any formal mail or letter with regard to this. When I checked my account on 1st March. The Flexi Cash account has not been settled, From December to March but Interest & late Fee Charge has been deducted from my account. I called Chase and spoke with two customer service reps. They both told me there is absolutely no way that my fee and finance charge would be removed. I explained that this has NEVER happened before and that I thought it just good business for a
company to give the customer a break given the circumstances. I explain that I have already paid, call up the customer care and register a complaint the executive says that every thing is ok and he will forward the request and things will be settled. Are u running bank or doing some mafia activites of sucking human blood (money). We are earning money by our hardworker and paining ourselves. So each paise is very important to us and we have all the right to ask you. But your customer service persons putting charges against us for their mistakes. I hope this mail is being read by a person who has good soul and know the customers value. Pls take necessary action against this complaint and reverse the charge which was stated in my account statement. Hoping u will reverse the late fee charge and interest
Thanking your
TV.MOHAN
09843601367
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