Dear Sir/mam
ThIs is to inform that all Pvt courier services neither have any code of conduct laid for them nor they have a set of rules to follow. Hence, the consumers are at receiving end all the time.
I had sent a courier through this courier service called Flyking Courier Service Pvt Ltd which makes amazing claims about their services both domestic & international. But when u try to track yr courier online their is no details of the same even after 10 days since the time of the courier is sent. When u try to contact their branches, they suggest u call the Head Office, the Head office will suggest u to call at their customer care, the cluless customer care will ask u to contact the person incharge at the place u have sent yr courier, well u r left with no choice than to keep calling the whole day (they think u r jobless for sure)& after loads of calls when u get in touch with the person @ an STD call, he will not talk straight but take all details from u & then simply ask u to call after 2 hrs..n mater whenever u call... that is his standard answer to one & all. After 2 hrs he tells me, if it is possible i will send the courier today or else tommorrow. Even when u have been calling him since morning & telling him, its urgent ..that is his reply to you... the reason he doesnt want to deliver today is that area is too far...& after u requst him... he tells me that if its so urgent why dont u tell yr people to collect from our office. Wow! amazing thts what a courier service is meant for?! Isnt it?!
When u try to reach thier heads, the lower supervisors have been very well instructed not to ever let any complaint reach the head. The head of the departments are either too busy or just not bothered to check the reality.
I would like to give details of the concerned person who had nothing to do with either his service or company neither did he bother to do the needful even after 10 days of so much of follow up.
The name of the employee at Jamshedpur (State: Jharkhan) branch was Mr. RAKESH/ MR. KAILASH AGARWAL
I request all the consumers out there never to trust courier service called Flyking Courier Service Pvt Ltd.& request the government to lay down some norms for such services which is mandatory fro them to follow wherein the customer is not at the mercy of such irresponsible people.
In my case it did not cost me much than mental harrassment but it might cost someone's career, someone's life & someone's family lives.
Pls do the needful
.
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